RAI is dedicated to distributing peerless products and providing excellent customer service to its clients worldwide. The company’s strategic approach to distribution means that it provides a framework of practical support for all clients to ensure that they receive the optimum service throughout every stage of the product lifecycle.

The Technical Support Services division consists of a team of technical engineers, each an expert in the fields of polymer and plastics-related processing technologies. RAI provides free consultation, sampling, product testing, quality assurance and on-site training, and regularly introduces emerging technologies.

This department ensures each clients’ documentation and shipping needs are handled in a professional and efficient manner, and oversees a state-of-the-art online order tracking system. The Logistic Services team liaises with clients regarding financial arrangements, synchronises supplier/client delivery details and guarantees prompt delivery.

The Marketing and Sales team detailed product knowledge ensures that RAI provides clients with the most suitable product at a competitive price - worldwide. The team communicates clearly and consistently with both clients and suppliers to ensure product quality, performance, market share and volume.